Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information you share directly with us:

• Your name, email address, and phone number
• Financial data you enter for budget tracking purposes
• Payment information when you subscribe to premium features
• Communication preferences and support requests

Information Collected Automatically

Our platform collects certain technical information to function properly:

• Device information (browser type, operating system, device identifiers)
• Usage data (features accessed, time spent, interaction patterns)
• IP address and general location data
• Cookie data for session management and preferences

We don't track you across other websites or sell your browsing history to third parties.

How We Use Your Information

Your data serves specific purposes that help us provide better service:

• Service Delivery: We use your information to operate the platform, process transactions, and deliver the budget control features you've signed up for
• Account Management: Your contact details help us communicate about your account, send important updates, and respond to support requests
• Platform Improvement: Usage data helps us understand which features work well and where we need to improve
• Security: We monitor for suspicious activity to protect your account from unauthorized access
• Legal Compliance: Sometimes we're required by Australian law to maintain certain records or provide information to authorities

We won't use your financial data for marketing purposes or share it with advertisers. Your budget information stays private and is only used to provide the service you expect.

Data Storage and Security

We store your data on secure servers located in Australia, with backup systems that meet industry standards for financial data protection.

Security Measures

• End-to-end encryption for sensitive financial information
• Regular security audits and vulnerability assessments
• Access controls that limit who can view your data internally
• Secure authentication protocols and password requirements

No system is completely foolproof, but we work hard to protect your information. If there's ever a data breach that affects your account, we'll notify you promptly as required under Australian law.

Data Retention

We keep your personal information for as long as your account is active. Financial transaction records are retained for seven years to comply with Australian tax and business record requirements.

When you close your account, we delete most personal data within 90 days. Some information may be retained longer if required by law or for legitimate business purposes like preventing fraud.

Sharing Your Information

We don't sell your personal information. Period. We do share data with certain parties when necessary to operate our service:

Service Providers

We work with trusted third-party companies that help us run the platform:

• Payment processors for handling subscriptions and transactions
• Cloud hosting providers for data storage and platform operation
• Email service providers for account communications
• Analytics services to understand platform usage patterns

These providers are contractually obligated to protect your data and can only use it for specific purposes we've authorized.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. This includes complying with tax authorities, law enforcement investigations, or regulatory requirements.

Business Transfers

If thywainesliri is acquired by another company or merges with one, your information would likely be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

You can request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge. If any information is incorrect or outdated, you can ask us to correct it.

Data Portability

You can download your budget data in a standard format that works with other financial tools. Just contact us and we'll arrange the export within 14 days.

Deletion Rights

You can request that we delete your account and personal information at any time. We'll process deletion requests within 30 days, though some data may need to be retained for legal compliance.

Marketing Preferences

You can opt out of marketing emails anytime by clicking the unsubscribe link in any promotional message. You'll still receive essential account-related communications.

How to Exercise Your Rights

To make any of these requests, email us at support@thywainesliri.com with your account details and what you'd like us to do. We'll verify your identity before processing the request to protect your information.

Cookies and Tracking

We use cookies and similar technologies to make the platform work and improve your experience. Here's what we use:

Essential Cookies

These are necessary for the platform to function. They handle your login session, remember your preferences, and keep your account secure. You can't turn these off without breaking the service.

Analytics Cookies

We use these to understand how people use thywainesliri. They help us see which features are popular and where users get stuck. The data is aggregated and anonymized.

Managing Cookies

Most browsers let you control cookies through their settings. You can block or delete cookies, but this might affect how the platform works for you.

Third-Party Links

Our platform might contain links to external websites or services. We're not responsible for their privacy practices. When you click away from thywainesliri, their privacy policy applies instead of ours.

We recommend reading the privacy policies of any third-party services you connect with your thywainesliri account.

Children's Privacy

thywainesliri is designed for adults managing their finances. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has created an account, contact us and we'll delete it.

International Data Transfers

Your data is primarily stored in Australia. If you're accessing thywainesliri from overseas, your information will be transferred to our Australian servers.

We ensure that any international transfers comply with Australian privacy law and provide adequate protection for your personal information.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on the platform.

The "Last Updated" date at the top shows when the current version took effect. We encourage you to review this policy periodically to stay informed about how we protect your information.

Making Complaints

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au